Order & Shipping

ORDERS & TRACKING

Q: How can I track my order?
A: Once your order has been fulfilled, we’ll send you a tracking number via email so you can monitor your shipment from Bali to your doorstep.

SHIPPING

Q: Do you ship internationally?
A: Yes! We ship worldwide from Bali. Shipping rates are calculated at checkout based on your location.

Q: How long does delivery take?
A: Delivery times vary by destination. You’ll see estimated delivery times at checkout. Once shipped, use your tracking information to follow progress.

Q: How much does shipping cost?
A: Shipping costs are automatically calculated at checkout and depend on your location and order size.

BILLING & PAYMENT

Q: How will I be charged?
A: You’ll be charged in the currency you selected at checkout. Payment is securely processed via trusted third-party gateways.

Q: What payment methods are accepted?
A: We accept major credit/debit cards, bank transfers, and local/international payment methods displayed at checkout.

RETURNS & EXCHANGES

Q: Do you accept returns?
A: We do not accept returns for change of mind or sizing issues.

Q: What about exchanges?
A: We offer exchanges only for defective items. If your item is defective, we’ll send a replacement or an equivalent item if unavailable.

Q: How do I request an exchange?
A: Email us at admin@buruwear.co within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the defect.